Cancellation & Refund Policy

Effective Date: September 04, 2026 | TravelVerse Refunds

1. Cancellation Timelines & Penalties

Category Cancellation Period Refund Amount
Flights > 24 hours before departure Full Base Fare Refund (minus airline penalty fee)
Hotels > 48 hours before check-in 100% Refundable
Buses > 12 hours before departure 80% Refundable
Holiday Packages > 7 days before departure 85% Refundable

2. Refund Processing Workflow

  • B2C Customers: Approved refunds are processed back to the original online payment mode (UPI, Credit/Debit Card, NetBanking) within 5 to 7 working days.
  • B2B Agents: Approved booking cancellation refunds are credited instantly back to the Agent's B2B Wallet balance.

3. How to Request a Cancellation

You can initiate a cancellation request directly from your My Bookings section in the Customer/Agent Dashboard or by raising a ticket with our support helpdesk at support@travelverse.com.

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